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Issue 28 - April 2016 Newsletter

Hello and welcome to this, Issue 28 of the Hillside Computer Services April 2016 Newsletter.

Apologies in the delay in getting this issue out to you. It’s been six months since the last one, but thins both on the work and personal fronts have been main to say the least.

Anyway, so far this year it’s been very quiet on the computer development front. No new operating systems or major software releases, so I guess I’m going to have to wing it this issue (as per usual) :-)


Hillside Computer Services

We are running a special promotion of our ever popular PC Healthcheck for our Newsletters subscribers for just £35.00 (offer valid from Monday 16th May until Friday 6th June) for both Apple and Microsoft Windows computers.
For further details, please click here.

For Sale
I have the following items for sale since recently upgrading some of my office IT equipment.
  • QNAP TS-212P Network Drive

    2 x 4TB Western Digital Hard Drives
    512 MB RAM

    It can be used as a backup drive or as a shared device - photographs, music (iTunes library), documents etc.

    It plugs into your broadband router and can accessed wirelessly or via ethernet.

    An excellent piece of kit.

    You can also plug in your USB printer and use it wirelessly too - works with laptops, desktop PC’s and iPads.

    Further details can be found at:

  • QNAP TS-212P
  • Apple iPhone 5 mobile phone:

    16Gb Ram
    Unused ear phones
    Unlocked (so you can use it on any network)

  • My Image

All the above are in excellent condition (cosmetically and are all in fully working order) and have been very well looked after.

If you are interested in any of these or have any questions, then please contact me either by ‘phone on 01842 813923 or complete the form on the contact page.

Mainly Microsoft With Some Relevance To Apple

Don’t fall for technical support scammers offering costly PC cleanup ‘solutions’

We’re all familiar with how telemarketers occasionally interrupt our lives, often at the most inopportune times. However, even more upsetting is receiving an unexpected phone call claiming that your PC has been infected with viruses and can be cleaned only for a hefty fee. What’s worse is that the caller is almost certainly a fake - a guy who pretends to work for Microsoft or Apple.

Does this sound familiar? This tech scam follows a well-known pattern. A phone call comes in from a blocked or international number, and the caller urgently claims to be a Microsoft-certified support engineer who has detected viruses or malware on your Windows PC that must be fixed right away. These callers use scare tactics such as telling you to check your Event Viewer to reveal a bunch of “errors” or even ask to take over your PC remotely to reveal more so-called problems. And, inevitably, they demand payment via credit card or online payment system, usually to the tune of several hundred pounds, to clean your PC. If you resist, they often get angry or even threaten to destroy data on your computer.

What’s really alarming is that this type of scam shows no signs of slowing down. Increasingly, I hear from friends, neighbours and clients that these scammers are getting bolder, targeting not only individuals but also businesses. It is appalling that they’re taking advantage of your trust iin an attempt to steal your money. It’s immoral, it’s disrespectful and it’s certainly illegal.

What can you do to protect yourself? To start with, check out our Web article on how to avoid tech support phone scams. (My personal favorite is simple: Just hang up the phone.) Second, report it. to the Police and / or your telephone provider. It may be worth while contacting OFFCOM too.

In the U.K., you can report fraud as well as cold calls.

Whenever you receive a call or a pop-up on your PC and feel uncertain whether it is from someone at Microsoft , don’t take the risk, give me a call and I’ll do my utmost to assist. I know how disconcerting it feels to be targeted by scammers, and I want to help.


If you have received an email with an attachment that claims to be the Windows 10 upgrade, or have received a call offering to help walk you through the Windows 10 upgrade, please do not open the attachment or follow their instructions.

Unfortunately, cybercriminals are trying to capitalise on the great momentum of Windows 10, with nefarious email, web, and phone scams directing my clients to inadvertently install ransomware and other malware.

Neither Microsoft nor Apple initiate calls to their customers to assist with Windows 10 installation or technical support, nor do they send emails with installation files attached. If you have been contacted by telephone or if you have received such emails with attached installation files, consider these fraudulent and do not share your personal information or open the attachment.

Whatever you do, DO NOT give them your credit card / bank details or any usernames and passwords!!

If in doubt, contact me.



Apple has revealed how it recovered almost a metric ton of gold from recycling products such as iPhones and iPads last year.

They have saved an estimated £28 million worth of gold, its Environmental Responsibility Report suggests.

Apple also recovered 6,612lbs of silver, 2,953,360lbs of copper and 101,000lbs of steel, through the take-back initiatives.

The technology giant processed an estimated 90 million pounds of unwanted electronics through its recycling programme, which lets customers trade in their old products for money off future Apple devices.

Apple also introduced its Liam robots, which are “designed to disassemble 1.2 million phones a year, sorting all their high-quality components and reducing the need to mine more resources from the earth”.

“We work hard to keep electronic devices out of landfills so that the precious resources they contain can be reused. And we want to ensure that these devices are recycled properly so they don’t pose a threat to human health or the environment,” Apple explained in the report.

“That’s why we’ve developed recycling collection events, take-back initiatives, and efforts like Apple Renew, a global program that lets you bring used Apple devices to any Apple Store for reuse or responsible recycling.

“Through our efforts, we’ve kept more than 597 million pounds of equipment out of landfills since 1994. In 2015, we collected nearly 90 million pounds of e-waste through our recycling programs. That’s 71 per cent of the total weight of the products we sold seven years earlier.”


Hints & Tips



Renaming Multiple Files

Renaming multiple files can be a tedious process when doing so manually, but the Finder in OS X can make it easier to rename a batch of files at once on your Mac. Instead of relying on a third party app, use this handy tip to quickly rename a batch of files without breaking a sweat.

Step 1: Select the files that you wish to rename.

Step 2: Right click, and select Rename Items. This will open the Rename Finder Items box.

Step 3: You can use any of the dropdown boxes to establish renaming rules however you would like, but I personally like using Format instead of Add Text or Replace Text for the renaming style. This allows you to give the batch of files an entire new base name. Use the Custom Format box to insert the base name of the files.

The Name and Format dropdown box lets you choose how you wish to differentiate the files. You can do so by adding an index number, counter or date.

The Where dropdown box lets you choose where to add the differentiator. You can choose to do so after the name, or before the name. If you choose one of the numerical values, you can also apply a starting number. I recommend starting with 10 since the rename utility doesn’t let you pad a leading zero for single digit numbers.

Step 4: Once you are satisfied with your naming decision, click the Rename button to enact the changes. If you don’t like how it turns out, you can always use Command+Z and try it again.

All Major UK Banks Now Support Apple Pay (Including Barclays at last)

It is over nine months since Apple Pay was introduced to the UK, Barclays bank has finally gone live and launched its support for Apple’s mobile payments service. This means that every major bank in the UK now supports Apple Pay. This is great news as there are that already a wide range of contactless merchant terminals in many shops.

If you are a Barclays customer for example, open Wallet on your iPhone to get started and setup Apple Pay for your account. NFC(Near Field Communication) comes bundled with Apple’s recent iPhones: iPhone 6, iPhone 6 Plus, iPhone 6s, iPhone 6s Plus and the new iPhone SE ..

Apple Pay is also compatible with Apple Watch, allowing customers with older iPhones to use Apple Pay through their wearable. To set up Apple Pay for Apple Watch, open the Watch app on the paired iPhone and follow the instructions to add cards. Recent iPads also support Apple Pay for more streamlined purchases within apps.

Once setup, using Apple Pay is easy. On your iPhone, simply tap the phone against an NFC reader — the Apple Pay Wallet will automatically show, even from the lock screen. Authenticate with your fingerprint and you are done, assuming everything worked.

On Apple Watch, start the transaction by double-tapping the Friends button. Then, hold the watch near the NFC reader to actually pay. You’ll feel a taptic vibration when the purchase completes.

For more details or additional help, check out the official instructions on the
Barclays website.

If you bank with another high-street institution, head over to their web site and search for Apple pay.


Customise your Windows 10 Start Menu

You can easily customise Windows 10 Start Menu. If you prefer the blend of the traditional interface with the Live Tiles, you can right-click on any tile and select Resize to alter the tile’s dimensions - just like on the Windows 8 Start screen.

Alternatively, if you loathe Live Tiles and the Metro interface with passion (and many people do, you can also right-click on every one of the defaults in the Start menu and select Uninstall to wipe them from your system. (Or simply Unpin from Start if you’d rather hide than eradicate them.) Repopulate them with desktop software of your choosing - you can right-click any app or program and select Pin to Start—and before you know it, it’ll be kind-of-sort-of like the Windows 7 Start menu all over again.

Turn off File Explorer's Quick Access view

When you open File Explorer in Windows 10, it defaults to a new Quick Access view that shows your most frequently accessed folders and recently viewed files. I quite like this feature, but if you’d rather File Explorer defaulted to the “This PC” view found in Windows 8, here’s how you do it.

Open File Explorer, then select View > Options from the Ribbon. A Folder Options window will open. Click the “Open File Explorer” drop-down menu at top, then select the “This PC” option. Click OK and you’re done!

Easy isn’t it?


If you have any questions / queries about any of the points raised in this newsletter, don't understand anything or indeed if you have any computer problems, then please do contact me - my contact details are at the bottom of this page, or you can just click here.


Is this a pop at Apple i wonder (sic)?

Apple and Microsoft decided to have a boat race, on the Thames, following the famous Oxford vs. Cambridge course.

Both teams practiced hard, and come the big day, they were as ready as they could be.

Apple won by a mile.

Afterwards, the Microsoft team were very downhearted, and a decision was made that the reason for the crushing defeat had to be found, so a working party was set up to investigate and report.

Well, they had everybody on the working party, Sales, Systems Engineering, Marketing, Customer Education, Field Service, the whole lot, and after 3 months they came up with the answer, and the working party co-ordinator gave his summary presentation.

"The problem was," he said, "that Apple had 8 people rowing and 1 steering, whereas we had 1 person rowing and 8 steering."

The working party was then asked to go away and come up with a plan to prevent a recurrence the following year, for Microsoft’s pride had been damaged, and another defeat was not wanted.

2 months later, the working party had worked out a plan, and the coordinator gave his (customarily brief) summary--

"The guy rowing has got to work harder"
Stacks Image 16211
(Well it made me laugh)


Well that wraps up another issue. Thank you for taking the time to read it and I hope you enjoyed it. I shall get the next edition out to you in the next three months or so.

Remember, and I know I say this every time:

  • Scan your PC for viruses / Trojans and nasties once a week.
  • Keep your software updated.
  • Do regular backups - weekly or more if needs be.
  • If you have any computer problems, call me sooner rather than later.
  • Don’t forget that back issues of these Newsletters can be found here.

For more information and details on any of the issues mentioned in this missive or any computing problems / queries, please contact me, and don’t forget to send me your email address if you’d like to be kept in touch with what’s happening in the computer world. Your details will not be passed on to any third party.

Happy and safe computing.

Stacks Image 8399
Mike Hamilton


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    IP27 0UF
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